Do I need a USI?
Yes you do need a USI or you will not be issued a certificate. Due to new federal government legislation, training organisations need additional information relating to your enrolment. For more information or USI application please visit  https://www.usi.gov.au/

Will my older first aid certificate still be valid when the new codes and title names take place?
Yes, all current first aid certificates with the older codes and titles will still be valid until they expire. After that time you will need to renew your first aid and you will get the new certificate with the updates codes and titles.
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What do I need to bring with me?
On your training day you will need to bring some form of photo Identification such as a drivers license or passport. 

Why should I choose North-West First Aid as my training provider?
We are passionate about what we do and focus on quality training and not the quantity of people walking through our doors. We combine industry experience, friendly training environment and use the latest equipment. If you can not come to us we can come to you and train you at your workplace, home or your venue.

What If I am late or can't attend the class? 
Please allow sufficient travelling times to your training session. Unfortunately if you arrive  late you may be refused entry into the class. In this case you will be asked to re-book into another class. We understand things happen so if you can't make it to a course please contact us 48 hrs before the course date. We can then re-schedule and place you into another class on a different day. 

Do I need to pay before attending a first aid class?
​​Yes. Payment will only be accepted via online payment at time of booking via our booking calendar to secure your spot. For businesses we can issue an invoice with prior notification. 

Can I get a refund?
 We don't normally give refunds, however under special circumstances refunds may be issued. On rare occasions where we (North-West First Aid) have to cancel a course you will be notified as soon as possible, and you will have an option to reschedule or get a full refund.

Who issues the qualification & when will I receive my certificate?

The course HLTAID009 Provide Cardiopulmonary Resuscitation . Training and assessment delivered on behalf of  Allens Training Pty Ltd RTO #90909. ​

The course HLTAID011 Provide First Aid .Training and assessment delivered on behalf of Allens Training  Pty Ltd RTO #90909. ​

The course HLTAID012 Provide First Aid In An Education Care Setting. Training and assessment delivered on behalf of Allens Training  Pty Ltd RTO #90909. 

The course HLTAID014 Provide Advanced First Aid . Training and assessment delivered on behalf of Allens Training  Pty Ltd RTO #90909.  

​Upon successful completion of the training, certificates will be issued by Allens Training Pty Ltd usually within 24 hours
 
Are the manikins latex free?
​​Yes our training manikins are latex free. For more info  please visit https://www.prestan.com/resource-library/

Course durations and class sizes
Public class sizes will be kept to minimum 4 people. If there are less students in a group, you may find course duration reduced. If a class reaches 4 participants it may therefore also be necessary to increase course duration depending on the number of participants.

Do I have to complete my enhanced online course before my practical assessments?
It is recommended to complete your enhanced online course prior to your in person face to face practical assessment. If you don't complete your enhanced online course prior to your practical assessment, you can still attend the course but your certificate won't be issued until it is completed.

​Do you offer group discounts?
Group discounts apply to groups of 10+ participants trained at the same time & payment made by invoice. 

What happens if there isn't a minimum of 4 participants for a private/workplace booking?
Our minimum requirements to conduct private or workplace training is 4 participants. If a course is booked for 4+ participants and less show up on the day the organiser will be charged for the minimum of 4 participants.

Student Information
You can find the student information and handbook  here ​ https://allenstraining.com.au/students/student-handbook

Training and assessment delivered on behalf of Allens Training Pty Ltd RTO #90909
https://nortwestfirstaid.trainingdesk.com.au/

FAQ